Privacy Policy

Lakeside Motoring Group is committed to safeguarding the privacy of individuals. This Privacy Policy sets out how Lakeside Motoring Group manages personal information. It is structured as follows:

Personal information Lakeside Motoring Group collects
Use and disclosure of personal information
Automated decision making
Cookies
Links to other websites
Marketing
Overseas transfers
Access and correction
Contacting Lakeside Motoring Group and complaints
Changes to Privacy Policy

1. Personal information Lakeside Motoring Group collects

The main types of personal information Lakeside Motoring Group collects and holds are:

contact and identification information for individuals seeking to buy or sell vehicles with Lakeside Motoring Group such as name, date of birth, contact number(s), email address(es), residential and/or business address(es), demographic information (such as postcode, age, gender) and driver's licence details;
vehicle and servicing details for Lakeside Motoring Group's customers including vehicle registration, vehicle purchase details, service appointment bookings;
finance details for Lakeside Motoring Group's customers seeking finance such as financial, insurance or credit information, marital status, employment details and history;
contact details for individuals working for Lakeside Motoring Group's business partners and suppliers;
information provided by an individual as part of a recruitment process such as name, contact details, prior employment history, qualifications, referee details and, if applicable, details for background checks; and
other information provided by individuals while interacting with Lakeside Motoring Group.

Lakeside Motoring Group collects personal information in the course of running its business in a range of different ways, typically through:

interactions with individuals (e.g. through any records Lakeside Motoring Group keeps of telephone calls, or emails received, or messages sent to Lakeside Motoring Group or posted on Lakeside Motoring Group's pages on social media);
Lakeside Motoring Group's website;
use of social media;
employment applications;
third party service providers; and
provision of customer service and support.

Where practicable, Lakeside Motoring Group collects personal information in connection with running its business directly from the individual concerned. On occasion Lakeside Motoring Group may collect personal information from someone else such as when speaking to a referee for a job applicant or doing screening for onboarding a new supplier or customer.

2. Use and disclosure of personal information

Lakeside Motoring Group stores personal information in electronic and paper form.

Lakeside Motoring Group uses and discloses personal information as follows:

to source vehicles and sell them to Lakeside Motoring Group's customers and to provide other related services to customers such as vehicle servicing and assist with arranging financing to purchase a vehicle;
to manage arrangements with Lakeside Motoring Group's customers and prospective customers;
to obtain products, services or information from Lakeside Motoring Group's suppliers;
to assess what vehicles a person may be interested in purchasing (e.g., based on the person's interests and other information Lakeside Motoring Group knows about them);
to operate and manage Lakeside Motoring Group's website, social media and other communications and media channels;
subject to applicable laws, to conduct marketing;
for processing and assessing employment applications; and
for such other purposes authorised or required by law.

It may be necessary to share personal information with organisations that provide products or services to Lakeside Motoring Group. For example, Lakeside Motoring Group may use third party service providers for the organisation of customer care, implementation of promotions, development of offers, communication and contact with customers, organization of events and for the purpose of obtaining advice and managing its affairs. Lakeside Motoring Group also uses third party service providers for credit card processing/payment and for IT services (hosting services, database maintenance, etc.).

3. Automated decision making

Lakeside Motoring Group uses computer programs to make decisions affecting a person's interests to offer products or services that could be of interest. This is typically done via AI Agents within website chat or SMS. The sorts of personal information Lakeside Motoring Group uses in the operation of the computer program is browsing history on Lakeside Motoring Group's websites, name, contact information, and other information you may input into Lakeside Motoring Group's websites. The level of human oversight Lakeside Motoring Group provides over these decisions is limited — responses and recommendations may be generated automatically, with human review available where a person requests it or where required for follow-up by Lakeside Motoring Group's staff.

4. Cookies

Lakeside Motoring Group uses cookies on its website. Cookies are small text files that are stored by the website user's browser when they visit a website. This identifies the browser used and can be recognised by Lakeside Motoring Group's web server. Lakeside Motoring Group may use cookies to associate a user with social media platforms and, if the user so chooses, enable interaction between the user's activities on Lakeside Motoring Group's platforms and those social media platforms. Lakeside Motoring Group's website also uses cookies to analyse website traffic and help provide a better website visitor experience. Website users can make certain choices about the use of cookies through their browser settings. However, if the user disables certain cookies, this may prevent the user from taking full advantage of Lakeside Motoring Group's website.

5. Links to other websites

Lakeside Motoring Group's website may contain links to third party websites. Lakeside Motoring Group does not control or otherwise determine the privacy practices of these third party sites. To find out about their privacy practices, you should check their websites for their privacy policy, or otherwise ask them about their privacy practices.

6. Marketing

If you have received a direct marketing communication from Lakeside Motoring Group and do not wish to receive these communications from Lakeside Motoring Group in the future, just use the “unsubscribe” function in the email or SMS, or tick the opt out box on postal communications and return the mailed item to Lakeside Motoring Group.

7. Overseas transfers

Lakeside Motoring Group's website/s are hosted in Australia. On occasion, a third party service provider Lakeside Motoring Group engages or that Lakeside Motoring Group is instructed to provide information to may be outside of Australia however, the location of the third party would depend on the specific situation.

8. Access and correction

An individual may request access to or correction of any of the personal information Lakeside Motoring Group holds about them by contacting Lakeside Motoring Group during business hours on 03 9021 3859 or via the contact page.

Lakeside Motoring Group may require an individual making a request to verify their identity before processing their request.

Lakeside Motoring Group will aim to respond to all requests promptly and within 30 days.

Lakeside Motoring Group may refuse a request where permitted or required by law. Lakeside Motoring Group will comply with any regulatory requirement to give reasons for its decision.

9. Contacting Lakeside Motoring Group and complaints

If you have any queries, concerns or complaints about how Lakeside Motoring Group handles your personal information please contact Lakeside Motoring Group during business hours on 03 9021 3859 or via the contact page. Lakeside Motoring Group may require an individual making a request to verify their identity before processing their request.

Please provide sufficient details so that Lakeside Motoring Group can understand the nature of your concern. In most cases, Lakeside Motoring Group will ask that you put your request in writing.

Lakeside Motoring Group takes all complaints seriously and will use reasonable endeavours to investigate and respond to a complaint in writing within 30 days of receiving the written complaint. If you remain unsatisfied by Lakeside Motoring Group's response to your complaint, you may be entitled to refer your complaint to the Office of the Australian Information Commissioner.

Phone: 03 9021 3859
Mailing Address: 1131-1139 Ballarat Rd, Caroline Springs, VIC, 3023

10. Changes to Privacy Policy

Lakeside Motoring Group may make changes to this Privacy Policy by posting the revised policy on its website. Please check back from time to time to review this Privacy Policy.